Jiva: Web-based Service for Submission of Prior Authorization Requests

Jiva offers prior authorization and admission-related functions through the Keystone Mercy provider portal, NaviNet. Via your single log-in to Keystone Mercy's Plan Central Page on NaviNet, you will be able to access JIVA, enabling you to:

• Request inpatient, outpatient, home care and DME services
• Submit extension of service requests
• Request prior authorization
• Verify elective admission authorization status
• Receive admission notifications and view authorization history
• Submit clinical review for auto approval of requests for services 

JIVA will be accessible only through Keystone Mercy's NaviNet Plan Central page, therefore to utilize JIVA's functions, you must be a registered NaviNet user.

If you are not already a NaviNet user, it is very simple to start the process! Log on to www.navinet.net to register, or call 1-888-482-8057 to speak to NaviNet Customer Service.

 

• Navinet Plan Central

• Jiva Provider Training Presentation (PDF)

• Jiva Job Aids (PDF)

• Jiva Job Aids - Outpatient Requests (PDF)

• Jiva FAQs (PDF)

Tutorials

• Logging in to the JIVA Portal

• JIVA Portal Dashboard Navigation

• Submit a New Outpatient Request

• Submit a New Inpatient Request