Jiva: Web-based Service for Submission of Prior Authorization Requests
Jiva offers prior authorization and admission-related functions through the Keystone Mercy provider portal, NaviNet. Via your single log-in to Keystone Mercy's Plan Central Page on NaviNet, you will be able to access JIVA, enabling you to:
JIVA will be accessible only through Keystone Mercy's NaviNet Plan Central page, therefore to utilize JIVA's functions, you must be a registered NaviNet user.
If you are not already a NaviNet user, it is very simple to start the process! Log on to www.navinet.net to register, or call 1-888-482-8057 to speak to NaviNet Customer Service.