Local Medicaid Managed Health Insurance in Pennsylvania
Allentown Altoona Back Mountain Bethel Park Bethlehem Chester Drexel Hill
Easton Erie Harrisburg Hazleton Johnstown Lancaster Lebanon Levittown McCandless
Township Medicaid McKeesport Mount Lebanon Municipality of Monroeville New
Castle Norristown Penn Hills Philadelphia Pittsburgh Plum Pottstown Radnor
Township Reading Ross Township Scranton Shaler Township Springfield State
College Upper St. Clair West Mifflin Managed Care Wilkes-Barre Williamsport
York
Hospitals in the Philadelphia / Pennsylvania Area
Children's Hospital, Cooper Medical Center, Einstein Hospital, Episcopal Hospital,
Fox Chase Cancer Center, Frankford Torresdale Hospital, Frankford Frankford
Hospital, Managed Care, Friends Hospital, Graduate Hospital, Hahnemann Hospital,
Holy Redeemer Hospital, Jeanes Hospital, Jefferson Hospital, J.F.K. Hospital,
Lankanau Hospital, Vencor Hospital, Lower Bucks Hospital, Methodist, Moss
Rehab Hospital, Nazareth Hospital, Northeastern Hospital, Pennsylvania Hospital,
Presbyterian Hospital, Rolling Hill Hospital, Shriners Hospital, Saint Agnes
Hospital, Saint Christopher's Hospital, Saint Joseph's Hospital, Saint John
Neuman Home, Saint Mary's Hospital, Temple University Hospital, University
of Pennsylvania Hospital, Vencor Hospital, Will's Eye Hospital, Women's Medical
Hospital
Pennsylvania Medicaid, Pennsylvania Health Plan, Pennsylvania Health Insurance, Pennsylvania, Medical Assistance, Pennsylvania Medical Assistance, Pennsylvania Medicaid, Pennsylvania Health Plan, Pennsylvania Health Insurance, Pennsylvania Medical Assistance, Pennsylvania Medical Assistance, Pharmacy Benefit Management Solutions (PBM) Perform Rx, Pharmacy Benefits Management, Prescription Drug Plan for Medicare Perform Rx PDP, Kentucky Medicaid, Medicare Advantage Kentucky, Medicare Advantage South Carolina, New Medicare Drug Plan, Prescription Drug Benefit
![]() |
|
![]() |
![]() |
| About Us | Community | Providers | Members | Miembros | Pharmacy | News | Career | Contact Us |
| Providers | | Home > Providers > Provider Communications > Cultural Competency > Cultural Competency Corner |
Cultural Competency Corner - Fall 2002As a regular feature of Messenger, the Cultural Competency Corner strives to remind all participating practitioners of the critical nature of communicating with all Keystone Mercy members, including those with limited English proficiency, low literacy proficiency and/or sensory impairments. One key to assure that all members are receiving proper health care services is the ability of the member and practitioners to communicate effectively. To support this communication effort, Keystone Mercy maintains dedicated telephone lines for members who speak English, Spanish and Russian. These lines are staffed by English, Spanish and Russian speaking Member Services Representatives. If a member speaks a language other than English, Spanish or Russian, the Keystone Mercy Member Services Representative uses the services of Language Line Services, a telephone interpretation service available 24hours/day, 7 days per week, to communicate with the member. Section 601 of Title VI of the Civil rights Act of 1964 requires Keystone Mercy, as well as our contracted providers, take responsible steps to provide services and information in appropriate languages other than English, and for the sensory impaired. If practitioners cannot provide the interpreter services, Keystone Mercy will assist the coordination of qualified interpreters to accompany members, who are hearing impaired or who have limited English proficiency, to health care appointments. If you have further questions pertaining to the provision of services to members with limited English proficiency, low literacy proficiency and/or sensory impairments, please contact our Member Services Department at 1-800-521-6860. |
| © 2008 Keystone Mercy Health Plan. All rights reserved. | Home | News Room | Employees | Site Map | Contact Us | Email-to-Friend | Print |
| Legal Statement and Terms of Use | Notice of Privacy Practices for Members |