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Cultural Competency Corner - Winter 2001

Keystone Mercy Health Plan is committed to working with our provider community to assure that all our members receive the highest caliber of health care possible. Keystone Mercy 's member population is very diverse, and includes people of varying cultures, ethnic groups, types of education, and socioeconomic status. At times you may care for a member who has limited proficiency in English. We at Keystone Mercy do not want this to be a significant obstacle to treatment of our members. We are prepared to help you with any issues related to our members and limited English proficiency (LEP).

If you have questions or concerns regarding the provision of services to members with Limited English Proficiency, call our Member Services Department 24 hours a day, 7 days a week at 1-800-521-6860.

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