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| Providers | | Home > Providers > Provider Communications > Cultural Competency > Cultural Competency Corner |
Cultural Competency Corner - Spring 2001Providing Interpreter Services for Members with Limited English Proficiency Keystone Mercy Health Plan and its participating practitioners continually strive to meet the needs of our culturally diverse membership. On a quarterly basis, Keystone Mercy Health Plan offers its participating providers an article on the provisions regarding Cultural Competency. This quarter's topic addresses the use of friends and/or family members providing interpreter services for our members with Limited English Proficiency (LEP). Keystone Mercy Health Plan, including participating providers, could be held liable under Title VI of the Civil Rights Act of 1964 if they require, suggest, or encourage members with LEP to use friends, minor children, and/or family members as interpreters. Doing so could result in any or all of the following situations:
A family member or friend may be used as an interpreter if:
Keystone Mercy Health Plan encourages all of our participating providers to do their part in striving to meet the needs of our culturally diverse membership. Any practitioner with a question regarding the provision of services to members with Limited English Proficiency may contact our Member Services Department at 1-800-521-6860. |
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